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It might be under >Imaging Devices or >Other Devices. In Device Manager, click the View menu and select "Show hidden devices" If you can Right Click your Start button and then choose Device Manager from the list. Some anti-virus programs (like Kaspersky) block your webcam by default to stop unauthorised monitoring.Īlso check your firewall software for Privacy Settings and also make sure that any Apps that want to use your camera are allowed to pass through your firewall. Then under "Choose which Microsoft Store apps can access your camera" make sure the sliders for the Apps you want to use your camera are all turned ON.įinally, make sure "Allow Desktop Apps to access your camera" is turned ON.Ĭlose the settings and then try and use your camera again.Ĭan you also check your anti-virus software for any Privacy Protection settings it may have. Underneath this setting, make sure the slider under "Allow apps to access your camera" is turned ON.
If it says OFF, click the Change button and turn it ON. On the left hand side under "App permissions", click on Camera.įirst of all, make sure where it says "Camera access for this device is ON). On your keyboard, can you press the Windows Key + I to open Settings. Sorry you're having trouble with your webcam.
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If the above steps do not work please try updating the drivers using Windows Update.Hi Kieran, my name is Neil, I'm an independent adviser and a Windows 10 user like you.
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”, please ensure the “show compatible hardware” box is checked, and then choose “USB Video Device” and install that driver.
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Only one application at a time can use your webcam. Are there any other applications currently using the webcam? If so, please close these applications.Does your webcam work in other circumstances (on Skype, face-time, etc.)? This means that the webcam hardware is working correctly and the problem is most likely related to the Operating System not providing access to the webcam for the Proctortrack.Try plugging the webcam into a different USB port. Is your webcam internal or external? If it's external, is it properly plugged in? You may need to try to unplug and re plug it.Solution home Proctortrack FAQ's Student/Candidates/Employees FAQs My Webcam is not working (Windows).